pour la sécurité des installations
Original manufacturer spare parts are essential for the sustainable and safe operation of ropeway systems.
POMA has an entire department dedicated to customer needs for the identification, marketing and tracking of spare parts, as well as for quick and responsive technical support, in France and across the globe.
1000 customer requests
processed on average every month
20,000 spare parts references
4.7 million spare parts
Processing customer requests
For any requests for consultation or quotations for spare parts, you can contact us in many ways, including via an online form link
A team of technical advisors processes all parts requests through a centralised platform, ensuring the traceability of the request and compliance with the technical standards for the original parts, within an optimal processing time.
A large stock of spare parts
To meet all our customers’ needs, we have several thousand product references in stock, available at all times. We have logistics centres spread across the world to optimise lead times and transport (France, China, Colombia, USA, etc.).
Traceability of parts
In order to ensure high levels of safety, quality and performance, the original manufacturer spare parts are tracked throughout the lifetime of the ropeway system, both with respect to the design and quality of materials.
Listening to our customers, the complete process for issuing spare parts has been reformed: from design to preparation, including production and storage, we not only wanted to have better control of deadlines but also improve the quality of shipments.
Our action is structured in particular around the strengthening of fundamental axes such as
the reception control, the control before shipment, the recasting of the delivery document as well as the packing; the latter, for the Major Inspections (GI) for example, is now organized and identified in line with the geographic destination of the parts, stations, balances, vehicles.
(Monday to Friday from 8.00 am to 12.00 pm and 1.00 pm to 5.00 pm)